The workplace is evolving rapidly due to several factors, including new technologies, globalization, and economic shifts such as automation. These shifts are challenging traditional organizational models. Many experts predict that these changes will have a significant impact on the future of work.
In a 2017 survey, 55% of CEOs from 1,500 companies around the world predicted that technology would be the main driver of change in their organization. Business leaders are expecting artificial intelligence (AI) and machine learning to have a significant impact on their operations in the near future.
AI is a form of technology that can automatically perform tasks typically performed by humans. It can analyze vast amounts of data and identify patterns and trends that human analysts could miss. In 2019, IBM released an artificial intelligence tool called IBM Watson Customer Engagement Advisor (CEA) that analyzes customer interactions and provides recommendations for ways to improve customer service. The program uses natural language processing (NLP) to analyze billions of data points to identify patterns in customer conversations and make recommendations based on the findings. In addition, it can use machine learning to predict customer behavior and sentiment over time.
Future of work is here. AI is already powering customer service operations and technology is changing how every approaches their work. However, that doesn’t mean everything will change at once. Companies must adapt to new technology and redefine how they operate if they want to remain competitive.
Organizations need to evolve to keep up with the changing nature of the workforce and the demands of the marketplace.
Companies are moving from hierarchical models with defined job roles to labor platforms that allow opportunities for people to work on different things in different ways. Adapting to the new work models will require companies to consider new work arrangements such as flexible schedules similar to those already applied in the gig economy.
At the same time, marketplace technology apps like Quinable make it easier for companies to attract highly skilled workers with specialized skills and give them more flexibility in choosing where they want to work.
The gig economy provides a labor force that is able to directly match the company to the freelancer. As a result, businesses can hire independent contractors who possess the skills required for a specific project, eliminating the need to fill a full-time position that may not otherwise be needed.
The future of work is here and it’s an exciting time for organizations that are embracing the change!